Outstanding Customer Service: October 2015 First In Service Winner

Congratulations to the October First In Service Award winner, Ruth Nelson! Ruth specializes in the Chautauqua Institution​ market and won this month’s award with her outstanding customer service provided to her client, Joanne W.

Joanne writes “Ruth made all the difference in the world in our experience. Several years ago when I attended an Open House at Chautauqua, I discovered a unique and special person in Ruth. From that first encounter, she has always treated me with great respect and interest. She made me feel like I was her one-and-only client: responding to any questions promptly, taking initiatives to make the process go smoothly, offering helpful tips and information. I cannot fully express my gratitude to Ruth, but am thrilled with a new friend and a fabulous condominium at Chautauqua.”

Ruth Nelson joined ERA Team VP Real Estate in 2014 and has over 6 years of real estate experience, primarily serving buyers and sellers in the Chautauqua Institution market. Ruth was awarded the Bronze Level Presidential Award from the Chautauqua County Board of Realtors in 2012 for her sales production. Having lived and/or worked on the grounds of Chautauqua Institution since 1987, Ruth has an intimate knowledge of Chautauqua Institution operations as well as familiarity with the different districts within Chautauqua and what each has to offer potential buyers and sellers. “I model my business on building relationships with my clients that will last before, during and after any transaction,” said Nelson. “I use my talents to help stage, organize and best show properties while providing personal care to my clients.”

“Working with Joanne and Bob was a real pleasure,’ said Nelson, ‘Their comments give me great satisfaction that I’ve earned their trust and friendship!”



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